Complex Scheduler

Overview

We at M Health Fairview are looking for a Complex Scheduler to join our Vascular Clinic on the Southdale campus in Edina, MN! This role approved for 80 hours every two weeks and is benefit eligible position. The hours of operation for this location are 8:00 am to 4:30 pm Monday - Friday. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year), and 403B with up to a 6% employer match; click here to learn more and get all the details! Pay for this role starts at $21/hr and increases based on experince.

Our center brings together highly respected, board-certified doctors, surgeons, cardiologists and radiologists. The unique blend of technology and expertise to diagnose and treat vascular problems allows this team to provide the best care possible. With 7 different providers at this location treating a number of early detection and prevention vascular diseases, working in this clinic brings the satisfaction of truly providing life altering care.

Responsibilities

This role is responsible for scheduling and coordinating multiple services including but not limited to appointments, imaging, labs, procedures, surgeries, and treatments. The scheduler collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete.

Pre & Post-Appointment Support

• Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.
• Maintains awareness of multiple contending situations needing attention and prioritizes to assure patients needs are met, while maintaining a cheerful, professional demeanor.

Customer Service

• Effectively communicates with customers in a professional and supportive manner.
• Provides patients with accurate information about their scheduled appointments, procedures, or tests, and in response to any associated questions they might have.

Prepares schedules for providers

• Prepares and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers.

Epic in-basket and pool management

• Review and respond to patient's messages sent to the Epic in-box or through MyChart.
• Capture and document information to help facilitate communication between the patient/caregiver and care team.

Qualifications

Required

• Two years’ experience, in a healthcare setting/practice completing scheduling and registration of appointments
• Templating schedules in Epic

Preferred

• Healthcare or business-related degree
• Three or more years' past experience work within healthcare using Epic Health Records
• Telephonic customer experience and Proficient use of computer keyboarding and Microsoft office tools (Word, Excel, Outlook, Teams)

We find our top performers have the following skills: High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient care with every interaction. A solid understanding of public relations and communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement. Ability to accept change. Willingness to empower other team members to speak up and build a safe space while working.

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status